Case studies Search all case studies. Search by keyword or filter the results to find what’s relevant to you Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Premier's Department Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Primary Industries and Regional Development Transport Clear all filters Showing results 1-12 of 12 results. Mission 3, 4 and 5 | NSW Department of Customer Service NSW Digital Housing Pipeline More information keyboard_arrow_down Hide information keyboard_arrow_up Providing NSW with real-time housing data for better planning, faster decision-making, and improved public services The NSW Digital Housing Pipeline will create a centralised and comprehensive 3D dataset that spatially maps and tracks the progression of housing across NSW, from planning approval through to construction and occupation. View more detail east Mission 1, 2, 3 and 4 | NSW Department of Customer Service NSW Digital Photo Card More information keyboard_arrow_down Hide information keyboard_arrow_up Supporting more than one million NSW customers who rely on the NSW Photo Card, including the elderly, customers with a disability and new migrants Launched in April 2025, the NSW Digital Photo Card pilot provides citizens with an upgraded digital photo card, giving them a more secure way to prove their identity. The upgraded card allows customers to digitally share information needed for transactions without having to hand over their phone or reach for their wallet. The pilot is also helping make digital verification more inclusive, especially for customers without a driver licence. View more detail east Mission 4 | NSW Department of Education Cybermarvel More information keyboard_arrow_down Hide information keyboard_arrow_up Online safety awareness program to nurture safe and respectful digital citizens The NSW Department of Education introduced the Cybermarvel program which aims to build staff and students’ cyber safety awareness and skills, inform parents and carers how to keep their family safe online, and encourage safe and positive online behaviours and experiences. View more detail east Mission 4 | NSW State Emergency Service Hazards Near Me App More information keyboard_arrow_down Hide information keyboard_arrow_up An app for emergency warnings and advice for floods, tsunamis and fires in NSW The Hazards Near Me app shows current information about local emergencies, including flood, bushfires and tsunamis, and advice on what to do to stay safe. The app can send push notifications when there are new incidents or when information changes. The NSW Flood Inquiry identified the need for a consolidated approach and single app for hazard warnings. View more detail east Mission 4 | Information and Privacy Commission NSW Privacy Awareness Week More information keyboard_arrow_down Hide information keyboard_arrow_up An annual event to raise awareness of privacy issues Privacy Awareness Week (PAW) is a campaign that highlights the importance of privacy issues and raises awareness for public sector agencies on how to protect the personal information of our citizens. Each year, the Information and Privacy Commission hosts a NSW campaign for NSW citizens and public sector agencies to raise awareness of privacy rights and obligations. View more detail east Mission 4 | NSW State Emergency Service Flood and Storm Intelligence Sensing More information keyboard_arrow_down Hide information keyboard_arrow_up Innovative technology protecting communities New artificial intelligence (AI) technology is being developed as part of the Flood and Storm Intelligence Sensing project, which is part of the NSW Government’s efforts to protect communities during severe weather events. The project is funded through Transport for NSW’s Smart Places Acceleration Program, which has been funded by the Digital Restart Fund. View more detail east Mission 4 | Department of Customer Service Cyber Security NSW Summit More information keyboard_arrow_down Hide information keyboard_arrow_up Upskilling the NSW Government’s cyber security workforce The annual Cyber Security NSW Summit provides NSW Government cyber security staff with the opportunity to continue their professional development and network with colleagues from across the public sector in a face-to-face setting. Attendees hear insights from cyber leaders on emerging trends, challenges and initiatives impacting NSW’s cyber threat landscape. View more detail east Mission 4 | Department of Customer Service NSW Cyber Security Policy More information keyboard_arrow_down Hide information keyboard_arrow_up Guiding the ongoing uplift of cyber security across government The NSW Cyber Security Policy provides a framework to guide cyber security uplift across the NSW Government, outlining mandatory requirements, reporting obligations, threat-based cyber risk management principles, roles and responsibilities, and further support resources. Agencies are required to submit annual reporting on how they are meeting the policy. View more detail east Mission 4 | Department of Primary Industries and Regional Development BioResponse NSW App More information keyboard_arrow_down Hide information keyboard_arrow_up Future proofing the Department of Primary Industries and Regional Development (DPIRD)’s emergency response capability The project was funded through the Digital Restart Fund (DRF) and enabled the development of a customer facing digital solution able to share and receive digital emergency information with rural and regional communities. View more detail east Mission 4 | NSW Premier's Department Emergency Management Multi Agency Coordination System (EMMACS) Program More information keyboard_arrow_down Hide information keyboard_arrow_up Enhancing interoperability in emergency management with digital capabilities The Emergency Management Multi Agency Coordination System (EMMACS) will deliver an integrated off-the-shelf platform to support the coordination of agencies responding to emergency events, such as floods, cyclones and bushfires. View more detail east Mission 1, 3 and 4 | NSW Department of Customer Service The nsw.gov.au platform More information keyboard_arrow_down Hide information keyboard_arrow_up Reducing duplication of information across government on a stable platform nsw.gov.au is the source of truth for government information, services and community feedback. A single website across NSW Government means customers can find information easily and accessibly, without having to navigate the structures of government. The website supports translation in 77 languages and has an Easy Read hub, resulting in broader inclusion for the people of NSW. View more detail east Mission 4 | NSW Department of Customer Service Cyber Portal More information keyboard_arrow_down Hide information keyboard_arrow_up Enabling the secure sharing of cyber information and intelligence Built and managed by Cyber Security NSW for its NSW Government stakeholders, the Cyber Portal is a highly customisable and secure information-sharing platform capable of handling documents classified up to PROTECTED. It has a range of functions, including the distribution and collation of time-critical information and intelligence, cyber incident reporting, trend reporting analysis and complex data gathering. 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