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Digital NSW

Commitments

Commitments are published actions NSW Government agencies have agreed to work on in the defined timeframe. Each Mission in the strategy has associated commitments to work towards their objectives.

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Showing results 1-18 of 18 results.

Mission 1 | Objective 1B

1. Complete NSW Digital Inclusion Strategy
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Description

Developing an inclusion strategy to address the digital divide in NSW to improve access to inclusive digital services, opportunities and resources

Lead department

Department of Customer Service

Priority

High

NSW benefits

A published action plan as part of the Strategy to help identify and progress future digital inclusion initiatives

Mission 1 | Objective 1D

2. Create a test panel of ‘service testers’ from diverse backgrounds, including geographic diversity, and abilities to test digital services for accessibility
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Description

Establishing a panel to make sure that government services created continue to meet accessibility needs

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Helps ensure future government services are inclusive and drives improvements in the quality of government services

Mission 1 | Objective 1D

3. Establish an all of government forum which includes key advocacy groups to deliver services that are accessible and inclusive
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Description

Creating a government-wide forum which agencies can regularly consult with to test service delivery

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Enables government to prioritise investment around critical services

Mission 1 | Objective 1C

4. Providing the Government with an easy-to-use technology platform for Multicultural NSW translator and interpreter services, with a view to improving access to government services for people
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Description

Improving access to NSW Government services for people who speak a language other than English

Lead department

Department of Communities and Justice and Department of Customer Service

Priority

High

NSW benefits

Supports all communities to be able to use and access government services

Mission 1 | Objective 1A

5. Provide more options for people to access government websites using languages other than English
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Description

Creating more ways for more people of the community to interact with NSW Government services

Lead department

Department of Customer Service

Priority

High

NSW benefits

Supports all communities to be able to use and access government services online

Mission 1 | Objective 1A

6. Build a NSW Digital ID to enable citizens to securely prove their identity when transacting online
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Description

Creating a way for people to easily prove their identity online with the NSW Government and businesses without sharing additional personal information, such as a driver's license

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Citizens can securely prove who they are when transacting online with government and commercial organisations via a NSW Digital ID built in line with national standards and in a privacy preserving manner

Mission 1 | Objective 1A

7. Make it easier and safer for citizens of NSW to interact with government and business by building a NSW Digital ID & Wallet
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Description

Developing a NSW Digital ID and Wallet to make it easier and safer for people to interact with the NSW Government and businesses

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Enables people to securely store and selectively share only the minimum amount of personal information or credentials required when transacting online with government and commercial organisations

Mission 1 | Objective 1A

8. Make digital transactions more inclusive through digital verification of NSW Photo ID card
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Description

Enabling people to prove their identity online using a digital NSW Photo ID card

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Ability to digitally verify NSW Photo Cards as part of the identity proofing process will enable >90% of NSW population to undertake end to end government transactions online

Mission 1 | Objective 1A

9. Continue alignment with National Strategy and Roadmap of Digital Identity and Verifiable Credentials priorities
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Description

Building a NSW Digital Identity system that aligns with national and international standards. Making sure it is flexible, interoperable and recognised nationally and internationally

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Ensures identity proofing processes, credentials issuance and verification processes are interoperable nationally, and internationally recognised

Mission 1 | Objective 1A

10. Establish a Compromised Credential Register to prevent fraud and better support people who have had their data breached
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Description

Helping to prevent compromised identity credentials from being verified through a Document Verification Service

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Enables government and private organisations to prevent further abuse and impersonation of victims of identity theft, ensuring that in times of an incident or an emergency people are supported and protected

Mission 1 | Objective 1A

11. Implement legislation to improve safety and recovery services for victims of identity theft
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Description

Implementing legislation to improve the safety and recovery services for victims of identity theft

Lead department

Department of Customer Service

Priority

High

NSW benefits

Framework that enables individuals to safely and securely transact online with a NSW Digital ID so individuals can prove who they are, and what they are entitled to, when accessing private and public services

Mission 1 | Objective 1A

12. Redesign the Planning Portal to enhance user-centricity and accessibility and help streamline the development approval process
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Description

Improved access to digital planning services and the development process. Improve user experience of the NSW Planning Portal and digital planning services

Lead department

Department of Planning, Housing and Infrastructure

Priority

High

NSW benefits

Improves user experience and accessibility for government services

Mission 1 | Objective 1C

13. Establish a user-friendly pet portal
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Description

Making it easier for pet owners and breeders to register pets online

Lead department

Department of Planning, Housing and Infrastructure  

Priority

High

NSW benefits

Simplifies and consolidates NSW data to provide intuitive, user friendly design with accessible forms and greater customer self-service

Mission 1 | Objective 1C

14. Develop a plan to make NSW Government services accessible by 2030
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Description

Developing a roadmap for making NSW Government digital products and services more accessible

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

A digital accessibility roadmap will assist NSW Government in working to ensure digital products and services are accessible and inclusive for the NSW community and public sector workforce

Mission 1 | Objective 1C

15. Develop a style guide for Easy Read
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Description

Making online information available in Easy Read to improve access to NSW Government Services

Lead department

Department of Customer Service

Priority

High

NSW benefits

Improved access to government information and services for people in NSW who use Easy Read, including for people with a disability

Mission 1 | Objective 1D

16. Update reporting on customer research to reflect and understand community views on government services
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Description

Leveraging insights and data from customer experience research to inform decision making and government digital services

Lead department

Department of Customer Service

Priority

High

NSW benefits

Insights from the customer experience research will inform government action to address any gaps in digital services

Mission 1 | Objective 1A

17. By 2026, Aboriginal and Torres Strait Islander people having equal levels of digital inclusion
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Description

Aboriginal and Torres Strait Islander people have equal levels of digital inclusion and access to information and services, enabling participation in informed decision making regarding their own lives

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Government services will be more accessible and inclusive for Aboriginal and Torres Strait Islander people

Mission 1 | Objective 1D

53. Prototype an AI chatbot on the Crown Lands website to allow customers to self-serve and resolve enquiries
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Description

Exploring new solutions in Artificial Intelligence (AI)

Lead department

Department of Planning, Housing and Infrastructure

Priority

Medium

NSW benefits

Provides customers timely and effective responses to their enquiries