Minister's message

When we first launched the Beyond Digital strategy in 2019, we had just formed the Department of Customer Service with a vision to make government more agile, responsive, and accountable for the services we deliver to the people of NSW.

Then, of course, we hadn’t anticipated how critical this vision would be in what would become some of the greatest challenges we would face. Natural disasters and the Covid-19 pandemic demanded we made it easier to access rebates, grants, vouchers, and critical services during this period of hardship.

The net result of those two unprecedented challenges is clear: the world we live in has changed. The way we live, work, play and ultimately think is different to what it was in 2019.

This major update to Beyond Digital reflects this change. It shows our commitment to ensuring our path forward, building even more resilience into our communities, growing the economy, and sustainably creating jobs for NSW.

We’ll make it simpler for customers to manage their digital identities and personal data in one place through continuous enhancements to platforms such as Service NSW. And we’ll work tirelessly to increase trust in our services around privacy and cyber security.

Customers will be able to enjoy personalised experiences with more control and better insights into how government is performing.

As we work towards building a stronger and safer digital society, we will aim to become the world leaders in the global digital economy. This will be built on our growing domestic capability strengthened by industry reform that reduces red tape and fosters innovation.

Our commitment to the customers of NSW is that their state will have a leading customer-centric and digitally enabled government. To achieve this ambition, we’ll continue to listen and learn from our people, businesses partners and the public service.

The refresh of Beyond Digital opens a path to exciting opportunities for us all, I’m delighted we’re on this journey together.


The Hon. Victor Dominello MP,
Minister for Customer Service

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