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Capability Digital Guidance Principles Service Delivery Transformation

The third iteration of the Design Standards is available for feedback, and we'd love to hear from you. So far, we've had responses from all

Capability Digital Guidance Service Delivery Transformation

The NSW Government delivers amazing services to our customers, and we're held to a very high standard of work. The number of our customers

Capability Digital Design System Guidance Service Delivery

As a service designer, you really are the grease in the wheel: A thin layer between the old way and a new way, between front and backstage

Artificial Intelligence Capability

With the help of AI, Revenue NSW is using a range of indicators to identify and support vulnerable customers early who may be unable to pay

Artificial Intelligence Capability

At NSW Government we are stepping up our use of emerging technologies, including Artificial Intelligence (AI), in areas where these

Capability Guidance Principles Transformation

We know that spending time on research throughout the design process means a team can make decisions using observations and evidence, not

Capability Data Digital Transformation

We are continuously refreshing the content of Beyond Digital Strategy to ensure it's relevant with the new and exciting initiatives that get

Capability Digital Transformation

We're excited to have launched the new NSW Strategy, Investment and Architecture Community of Practice (ComPrac). The new ComPrac builds and

Capability Digital

As part of the new digital capability uplift project, the Public Service Commission are developing and testing a digital capability uplift

Capability Digital Service Delivery

An excerpt from the Growing capability chapter of the State of the NSW Public Sector Report 2019, published by the Public Service Commission

Capability Data Digital

The Data Analytics Centre (DAC) Program and Practice team is developing a digital tool that NSW Government agencies can use to create

Capability Data Digital

The NSW Department of Customer Service recently held the third Data Champions Network meeting - a quarterly meeting that brings together