How it works
Before you start
- You should have workshopped or drafted the problem you’re trying to solve or the opportunity space to explore.
- You have a goal for the research.
Step 1: Go through the template filling out the sections of the research plan. Keep it clear and in plain English.
Step 2: Present back to your wider team and stakeholders so you can get buy-in for your research and your team’s next steps.
- Commence research activities
- Regularly review and update your research plan as the project progresses.
This document is contributed by the Digital Service team, Department of Customer Service.