Skip to main content

A NSW Government website


User research communications

Use the templates to draft your communications for research participants before, during and after your research activities.

Download Word template

  • Time
    15+ mins
  • Casting
    1+ team members
  • Tool

Use for: Generating communications  
When: Preparing for research activities
With: Research participants

User research communications

Document guide

Communicating with research participants can be time consuming. These templates are a handy shortcut to drafting communications specific to your team and project, and showing you what, when and why to communicate with participants.

What’s it for

A collection of communication templates you can use when you engage with users, instead of drafting them from scratch.

What you’ll get

Communication templates you can adapt and re-use for all your research activities.

When to do it

The templates can help you prepare comms before, during and after your research sessions.

How it works

Before you start

  • Complete your research plan.
  • Plan your recruitment and identify participants.
  • Approve any remuneration or reimbursement payments you’re offering, including the method of payment.
  • Approve consent forms.

Step 1: Identify what stage you’re at in your research process

Step 2: Use the table of contents in the document to find the template that aligns with your goal

Step 3: Copy the template and adapt it to suit your project

What’s next

By using these communications you will be ready to execute research.



This document is contributed by the Transformation team, Department of Customer Service.