Document
User research communications
Use the templates to draft your communications for research participants before, during and after your research activities.
Use for: Generating communications
When: Preparing for research activities
With: Research participants
Resources include:
Document guide
Communicating with research participants can be time consuming. These templates are a handy shortcut to drafting communications specific to your team and project, and showing you what, when and why to communicate with participants.
What’s it for
A collection of communication templates you can use when you engage with users, instead of drafting them from scratch.
What you’ll get
Communication templates you can adapt and re-use for all your research activities.
When to do it
The templates can help you prepare comms before, during and after your research sessions.
How it works
Before you start
- Complete your research plan.
- Plan your recruitment and identify participants.
- Approve any remuneration or reimbursement payments you’re offering, including the method of payment.
- Approve consent forms.
Step 1: Identify what stage you’re at in your research process
Step 2: Use the table of contents in the document to find the template that aligns with your goal
Step 3: Copy the template and adapt it to suit your project
What’s next
By using these communications you will be ready to execute research.
This document is contributed by the Transformation team, Department of Customer Service.