Building a service

Getting your product or service in front of the user requires a team of developers and architects to bring your experience design to life.

When building a product or service there are a range of considerations which need to be addressed. These include ensuring you are engaging the right technical specialists at the right time, the right technology is chosen at east stage of the project (Alpha - Go-Live), what you are building is compatible and scalable with future technologies, and what you are building is secure for your user.


Consider privacy early and throughout your project to ensure you meet your legal obligations.

Secure digital services

Create secure digital services to protect government systems and data.

Design and manage your data needs

Design your data needs from the outset to best manage and protect the data you collect, use and release.


Work in the open. Be transparent with others about your processes and decision making.


Set up team practices and processes to collaborate. Work with others to achieve a common vision or goal.


Set up good governance from the start. Enable clear decision-making authority and accountability throughout your project.

Project phases checklist

For convenience we've restructured the six standards here into the three service phases - an optional way for teams to know what to consider when.