Life Administrator: A step towards a more personalised government experience
Life Administrator is an online guide to help NSW customers find and access NSW Government services. It helps connect customers with relevant support based on their individual needs.
The release of Life Administrator is the first step in being able to provide a personalised and proactive experience for NSW customers when interacting with Government.
Customers often need to navigate multiple agencies, repeatedly provide personal information and keep their own ‘to do’ lists of the steps when engaging with government. This is amplified during key life events where customers may need to complete a range of activities and source information from multiple channels simultaneously.
Life Administrator is an online tool which reduces administrative burden on customers seeking to find government information and support, joining up government services and delivering a personalised digital customer experience that is relevant to people’s individual circumstances.
Life Administrator will continue to evolve and will reshape the way in which Government services are delivered in NSW. Future releases of Life Administrator will include proactive notifications, reminders, and trackers to relieve administrative burden on customers.
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