Activity
Generating research questions
Use this activity to generate meaningful interview questions, based on the assumptions that your project relies on for success.
Use for: Generating key research questions
When: You've defined the objective(s) of your research
With: Your project team
Resources include:
Activity guide
You know you need to speak to users, but what should you be asking them? This activity will help your team identify and prioritise the assumptions your project is based on, and turn them into insightful interview questions for users, stakeholders and subject matter experts.
What’s it for
To generate interview questions that will validate the assumptions your project relies on.
What you’ll get
A list of key questions to ask in your interviews, in an order that makes sense.
When your team is working out who you need to speak to and why.
How it works
Before you start this activity
- Clearly define the problem space you're looking into.
- Take note of any pre-emptive opportunities or solutions being discussed.
Step 1: Generate assumptions
Step 2: Prioritise assumptions
Step 3: Turn assumptions into research questions
What’s next
- Prepare for your interviews using the discussion guide template.
- Share your key questions with stakeholders so they get a sense of what you'll be learning.
- Walk your team or stakeholders through the activity board to show them the process.
This activity is contributed by Digital Service team, Department of Customer Service.