Case studies Search all case studies. Search by keyword or filter the results to find what’s relevant to you Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Primary Industries and Regional Development Transport Clear all filters Showing results 1-7 of 7 results. Mission 1 | NSW Department of Education supported by the Digital Restart Fund Rural Access Gap program More information keyboard_arrow_down Hide information keyboard_arrow_up Addressing the digital divide between rural and metropolitan NSW public schools The Rural Access Gap program was set up to address the growing digital divide between metropolitan and rural, regional and remote public schools in NSW. The program, supported by the Digital Restart fund, aimed to provide schools with learning and education opportunities equivalent to their metropolitan counterparts, through modern IT equipment, collaboration tools and professional learning, and upgraded infrastructure to provide faster and more reliable internet access. View more detail east Mission 1 | Digital NSW Accessibility and Inclusivity Toolkit More information keyboard_arrow_down Hide information keyboard_arrow_up Helping people build and buy digital products and services that everyone can use The Accessibility and Inclusivity Toolkit can be used by agencies and communities to make sure digital products and services meet accessibility guidelines, so everyone can access them. This promotes inclusivity, equal access to information and digital opportunities. View more detail east Mission 1 | NSW Telco Authority NSW Connectivity Index More information keyboard_arrow_down Hide information keyboard_arrow_up Making digital connectivity throughout the state world-leading, affordable and resilient The NSW Digital Connectivity Index, launched by the NSW Telco Authority with support from the Department of Customer Service Spatial Services, is an interactive map measuring digital connectivity quality through access, affordability, and demographics, using 220 million datasets. It helps government agencies and communities make informed decisions, prioritise digital inclusion, and guide infrastructure investments. An index score measures the quality of digital connectivity in an area. The higher the score, the more favourable the conditions of digital activities are in an area. NSW has an overall index score of 55. View more detail east Mission 1 | NSW Health myVirtualCare More information keyboard_arrow_down Hide information keyboard_arrow_up NSW Health’s secure virtual platform for clinical consultations eHealth NSW collaborated with the Agency for Clinical Innovation to create a secure virtual platform for clinicians, patients, and carers. They gathered user requirements and piloted the platform with six health districts in 2019 before its statewide launch in September 2020. Leveraging existing videoconferencing services, they enhanced capacity to support widespread virtual care. The platform streamlined clinical workflows, offered improved monitoring and reporting, and improved access to interpreter services statewide. There have been 300,000+ virtual consultations conducted in total and 16,000+ virtual consultations a month. View more detail east Mission 1 | NSW Telco Authority NSW Digital Inclusion Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Breaking down barriers to digital inclusion The NSW Government is developing the first Digital Inclusion Strategy in our state. The strategy aims to ensure everyone in NSW can access, afford, and engage with digital technologies and services. The strategy will address challenges and provide support regardless of location, age, race, gender identity, socio-economic status or disability. The Digital Inclusion Strategy aims to support the 60% of Australians who feel they can’t keep up with rapid changes in technology. View more detail east Mission 1 | NSW Department of Communities and Justice Tech Savvy Seniors More information keyboard_arrow_down Hide information keyboard_arrow_up Supporting older people in NSW with access to low-cost or free digital literacy training This NSW Government initiative, in partnership with Telstra, provides low cost or free training sessions for older people to build confidence using online services. The low-cost or free digital literacy training at beginner, intermediate and advanced levels includes the use of computers, tablets, smartphones and online applications such as email, social media and cyber safety. Digital inclusion helps seniors to be active and independent members of their immediate and broader communities. View more detail east Mission 5 | NSW Department of Customer Service Multicultural Plan 2023-2025 More information keyboard_arrow_down Hide information keyboard_arrow_up Highlighting the importance of cultural competence and celebrating diversity The Multicultural Plan was developed based on community and staff feedback and aims to tailor services for multicultural communities, enhance staff workplace experiences and opportunities, and promote social and economic participation. It highlights the importance of cultural competence and celebrates diversity within the NSW Department of Customer Service’s workforce. View more detail east Explore the NSW Digital Strategy Mission 1east Mission 2east Mission 3east Mission 4east Mission 5east Enabling government prioritieseast Strategy roadmapeast Commitmentseast NSW Digital Strategieseast Glossaryeast Referenceseast