Stories

Transformation happens quickly. Ten years ago, we were without iPads, we'd only just gotten maps on mobiles, and you wouldn't have dreamed

Previously customers found it challenging to find information on upcoming land and property development. This had significant impact on

TAFE Digital is the largest online education provider in Australia. With the new TAFE Digital Campus , students can get quick and easy

What do you need to do when someone close to you dies? What support can you get if you become seriously ill? What are all the things you

No-one enjoys getting on a standing room only bus or train, especially after a long day at work. In the past you could never tell if you

When we take a truly human-centred approach to how we design and reform service delivery, it becomes apparent that people sometimes find it

In the Design System Team, we've done some research to understand how we could make user research easier in NSW Government. As part of our

Six months ago, we embarked on something new for government: a dedicated whole-of-government policy lab practicing human-centred design (HCD

Artificial Intelligence – the creation of machines and software that can learn, reason, make decisions and act on their own – offers huge

Sharing is caring Every government agency collects data, but it’s not always put to good use – agencies tend to keep it to themselves, or

The exponential growth curve – learning as we go Working with different teams within the Department of Finance, Services and Innovation

Customer focus The Department of Planning is transforming the way citizens, property developers, local councils and professional bodies