Stories

Previously the schools’ websites in NSW didn’t provide a consistent and personalised experience to the customers. The School Website Service

In the past, a variety of operational support systems were in use in Fire Stations across NSW. These tools didn’t effectively assist in

Revenue NSW has harnessed the use of artificial intelligence (AI) to add value to customer interactions. The agency guards against AI

The Digital Driver Licence has successfully been rolled out across NSW. Customers can now access a free digital version of their NSW Driver

In the past, finding a parking spot in NSW was challenging and complex. Citizens had to return to the parking meter to top up their parking

Launching a business in NSW used to mean wading through confusing, complicated and time-consuming information. Small business owners faced

In the past people travelling by public transport didn’t have the ability to pay as you go, had to manage carrying physical cards or queue

Currently the paper-based enrolment application form means a school administrator spends 30 to 40 minutes completing each enrolment. With

In the past, procurement systems and processes within NSW government were complex and time consuming. Buy.NSW is transforming the experience

Previously it was difficult to find latest and most accurate information about fuel price. With the Fuel Check mobile application, customers

Formerly, it was difficult to obtain government datasets for research and analysis by industries and businesses. Open Data Hub is changing

Over the last few years, there has been an unprecedented increase in visitors to the extremely popular and at time dangerous Figure Eight