Stories

Empathy is the first step in a human-centred design journey. Designers are encouraged to use empathy to identify the motivations, wants and

The Data Practice team has been tasked with building data maturity within NSW Government. We’ve been experimenting with tools and

In the public sector we provide critical services to people, but— like all sectors — we have increasing complexity, ever-changing user

There is no denying that ‘end of life’ is difficult for people to talk about, so it stands to reason that it’s even harder to know the

With the rapid proliferation of technology in our lives, cyber security is now something that affects everyone. The potential for an

Since our last post about the Rules as Code project in January, the move towards making machine-consumable legislation and policy has picked

One of our most popular blogs this year has been How to make great digital services in NSW Government , where we explained how the Design

In an increasingly digital society, it is crucial to maintain good privacy practices. This week we celebrate Privacy Awareness Week (PAW)

Did you know that Australia moves around seven centimetres to the north-east every year? That's almost 1.8 metres over 25 years! Australia

"We need a policy on this" Public service proverb 'We need a policy on this' is a familiar phrase to any public servant, but what does it

In the digital.nsw Accelerator we're working to make the 'End of Life' journey a clearer process for people following a death in their

“You're using AI (artificial intelligence) and you don't even know it,” says Wijay Wijaykumaran, Chief Architect at IBM. It could be in the