For NSW to be the world’s most customer-centric government, everyone needs to be able to access and use digital products and services equally.
Woman using a wheelchair: ‘Online government services are essential forme.’
Man working in office: ‘I like being able to use them’.
Man on a farm: ‘whenever’
Woman sitting in front of her bathtub: ‘and wherever.’
Woman dressed colorfully: ‘And however I want.’
Man working in a cafe: ‘I need them to be accessible.’
Woman using a wheelchair: ‘Not everyone uses a mouse to navigate.’
Man working in a cafe: ‘Without alternative text, which describes the imagein front of me, I won’t know what’s there.’
Woman dressed colorfully: ‘Captions are a must for me.’
Stay at home dad: ‘And for me.’
Man working in a cafe: ‘Some things might look pretty but I can’t seethem.’
Woman using a wheelchair: ‘That’s better.’
Woman sitting in front of her bathtub: ‘Keep language simple.’
Woman dressed colorfully: ‘I was a schoolteacher, and I still don’t knowwhat this means.’
Man on a farm: ‘English is my second language.’
Man working in office: ‘Simple language is better for everyone.’
Woman using a wheelchair: ‘Digital accessibility is about more than justfollowing rules.’
Stay at home dad: ‘It’s about people.’
Man working in office: ‘It’s about creating NSW Government’
Man working in a cafe: ‘digital products and services.’
Woman using a wheelchair: ‘that work for everyone.’
Woman sitting in front of her bathtub: ‘Everyone.’
Woman dressed colorfully: ‘So, when you’re building a digital product orservice.’
Man working in a cafe: ‘Or buying one.’
Man working in office: ‘Ask.’
Man on a farm: ‘Can everyone use it?’
Woman sitting in front of her bathtub: ‘Is it accessible?’
Woman using a wheelchair: ‘Because ultimately.’
Man working in office: ‘While accessibility is essential for some.’
Stay at home dad: ‘It benefits us all!’
Female narrator’s voice: ‘Visit nsw.gov.au/accessibility’
Accessibility NSW is leading the way in ensuring NSW Government teams design and deliver products and services that meet the needs of all people and abilities no matter the situation.
In 2021-22 we built our multidisciplinary team from the ground up, and while our work began in in mid-2022 we have already achieved some big wins for NSW.
Throughout the year we established a network of dedicated Accessibility Ambassadors across all clusters in NSW government. Together, the Ambassadors are developing their digital accessibility expertise, sharing knowledge and working to improve accessibility across all services.
So far, the Accessibility Ambassadors have provided help on technical accessibility issues to over 40 teams across NSW government and will continue to provide advice on all aspects of digital accessibility, including assessing and remediating products for accessibility issues.
Our team is currently testing a digital accessibility toolkit and the first of our online learning modules to ensure our customers have the resources and expertise to build, buy and deliver accessible products and services. We’ve been working with procurement teams, buyers and staff with lived experience of disability to understand the barriers to buying accessible products.
Our aim for 2022-23 is to help buyers, procurement professionals and sellers put accessibility at the forefront to ensure NSW Government buys digital products and services that everyone can benefit from.