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Strategic directions

We are accelerating digital transformation for NSW via the five strategic directions below.

Customers should only Tell Us Once, or better still, with their consent, we proactively anticipate needs, so they don’t need to tell us at all.
Invest in partnerships and innovation to improve productivity and maximise customer outcomes.
Make customer-driven decisions to create services that directly meet customer needs.
Seek outcomes that ensure citizens and businesses are safe and supported.
Invest in the people who will innovate, design and deliver great outcomes for our customers.