Strategic directions
We are accelerating digital transformation for NSW via the five strategic directions below.
Put customer at the centre
Customers should only Tell Us Once, or better still, with their consent, we proactively anticipate needs, so they don’t need to tell us at all.
eastBuild a strong digital economy
Invest in partnerships and innovation to improve productivity and maximise customer outcomes.
eastEngage and use data insights
Make customer-driven decisions to create services that directly meet customer needs.
eastDeliver safe and resilient services
Seek outcomes that ensure citizens and businesses are safe and supported.
eastDevelop capabilities for the future
Invest in the people who will innovate, design and deliver great outcomes for our customers.
east