Strategic directions

We are accelerating digital transformation for NSW via the five strategic directions below.

Put customer at the centre

Customers should only Tell Us Once, or better still, with their consent, we proactively anticipate needs, so they don’t need to tell us at all.

Build a strong digital economy

Invest in partnerships and innovation to improve productivity and maximise customer outcomes.

Engage and use data insights

Make customer-driven decisions to create services that directly meet customer needs.

Deliver safe and resilient services

Seek outcomes that ensure citizens and businesses are safe and supported.

Develop capabilities for the future

Invest in the people who will innovate, design and deliver great outcomes for our customers.