Deliver safe and resilient services

Our long-term goals

Standards of living, health, safety and quality of the environment are central to our customers’ wellbeing.

Together, with a focused unified government, we will improve the welfare of our customers by supporting our front-line staff, investing to increase resilience of our critical systems, establishing data sharing capabilities and leveraging technology to minimise our environmental impact.

Our future is one where:

  • IT systems critical to community services and frontline agencies are modernised, resilient, ethical, connected and funded to enable continuous development
  • customers, no matter where they are, can connect and receive easy to understand, accurate, timely and consistent public safety and emergency response information
  • we have strong cyber security capability and a culture of responsibility.
“A safe and resilient NSW includes protecting ourselves from cyber-attacks, lifting and adhering to strict cyber security standards, while promoting a culture of collaboration. ” Tony Chapman, NSW Chief Cyber Security Officer

Building towards our future

Whole of Government Connectivity Strategy

We are developing a whole of government connectivity strategy that defines our pathway to a better-connected NSW, extending the reach of virtual health care, online learning, public safety, emergency response information and enabling smart cities.

Critical Communications Enhancement Program

The Critical Communications Enhancement Program is building one of the largest Public Safety Networks (PSN) of its kind in the world. The NSW Government is investing $1.4 billion to expand and enhance the PSN across NSW. The program will increase the network’s coverage to reach 85% of the state’s landmass and 99.7% of the population.

Future Transport Strategy 2056

Through the vision and direction of the Future Transport Strategy 2056 and Future Transport Technology Roadmap 2021-2024 we are digitising state assets, enabling new technologies and using advanced analytics to deliver more efficient and resilient services. These strategies are focused on boosting the economy and increasing benefits to customers.

NSW Cyber Security Strategy

The NSW Cyber Security Strategy will help strengthen resilience in NSW, a $315 million uplift, in which $75 million is allocated to small agencies, will result in improved protection of customer privacy and state significant assets.

NSW Artificial Intelligence Strategy

We also have a huge opportunity for AI to make government services even simpler, personalised and secure. Our NSW Artificial Intelligence (AI) strategy recognises the challenges of AI but charts a course for it to be safely used across government.

Our plans include investing in AI to help maintain our trains, protect our endangered species, keep patients safe in our hospitals and to bolster our cyber defences.

Our strategic objectives are

Adopt emerging technology responsibly

We want to harness the power of technology to protect our customers privacy and rights, state critical assets and society.

But we know we must make sure the appropriate governance, processes and tools to responsibly design, develop and implement technology are in place.

Examples of how we’ll do this include:

  • implementing a NSW AI Assurance Framework in support of the NSW Artificial Intelligence (AI) strategy and AI Ethics Policy to ensure safe and ethical adoption within NSW government
  • adopting learnings from technology research and development networks into government
  • developing practical resources to increase awareness of data policy and governance issues specific to AI, highlighting likely risks and mitigation strategies in AI projects
  • sharing NSW use of AI through case studies
  • continuing to share and engage with the broader public through annual NSW AI summits.
Increase customer connectivity, create seamless public safety and emergency response services

Give our customers access to accurate and timely emergency information, no matter where they live. We will improve digital connectivity across NSW, uplift our capabilities in predictive technologies enhancing our co-ordination of emergency response resources, and share digital assets during times of crisis.

Examples of how we’ll do this include:

  • progressing public safety mobile broadband to enable use of data-heavy applications, such as live streaming from body cameras and bush fire monitoring drones
  • enhancing systems interoperability and making available data that supports a common view of emergency information to appropriate agencies
  • making emergency response information easier to access and understand with the multi-hazards application
  • sharing digital assets such as our school WIFI for emergency response when mobile phone towers are damaged from fire or flood
  • leveraging artificial intelligence for predictive analysis on future incidents.
Ensure sustainable funding of front-line systems, digital infrastructure and cyber security

Government IT systems critical to community services and front-line agencies are modernised, resilient, connected and funded to enable continuous development.

Examples of how we’ll do this include:

  • identifying the required funding levels and financial controls to uplift and sustain continuous delivery of digital services via the NSW investment strategy
  • establishing the Digital Restart Fund as an ongoing fund for Digital and ICT in NSW and evaluate opportunities to increase use of innovative technology
  • investigating public/private co-contribution models for digital investments
  • improving co-ordination between digital and infrastructure investments to ensure government systems that enable infrastructure planning, or are impacted by infrastructure development, are funded.
Build NSW domestic cyber security capabilties

A responsibility of government is to keep our systems and customer information protected. Cyber safety is essential to our state’s resilience and increases customers’ trust in our services.

Examples of how we’ll do this include:

  • delivering the NSW Cyber Security Strategy, which will build a stronger capability through partnerships, innovation and adoption of best practice
  • continuing to uplift NSW government cyber security maturity via the DRF, including a total $315 million investment for clusters and agencies
  • making it harder for cyber criminals to send fake emails and impersonate NSW government websites with the Domain-based Message Authentication, Reporting and Conformance (DMARC) project
  • making it easy for NSW public servants to procure services from "capable suppliers" through the Cyber Security and Professional Services Purchasing Arrangements (CSPAs).

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